ITIL® 4 Foundation Online Course With Exam

ITIL 4 is the first major update to ITIL® since 2007, and we all want to be up-to-date with current thinking – right?  This version of ITIL is streamlined, but with a more flexible approach than its predecessor.  Here are just some of the differences from ITIL® v3:

• The single path service life-cycle is replaced by a more flexible service value system
• A recognition that value isn’t created by just one party – there are others up and down the chain with an important part to play (including the consumers themselves)
• Definitions within ITIL now focus on value and enabling value whereas the focus before was more on services
• Both services and products are now considered ‘in scope’
• A less siloed approach which is more reflective of the modern world, and takes account of the 4^th industrial revolution (AI/V/DevOps/Agile/Lean)
• Governance was only implicit before, but it’s now explicitly included
• The ITIL principles (introduced 2017 at practitioner level) are now included at foundation level

With an ITIL® qualification you can target the following types of role:

• Technical support
• Help desk / support engineer
• Service desk / IT service delivery manager
• Incident / problem / release manager
• Service architect

Many of these roles attract significant salaries of up to 6 figures. 

There are no prerequisites for taking this ITIL® 4 Foundation course/examination.

• 7 principles previously only introduced at v3 practitioner level
• 4 Dimensions of service management which encourages inclusivity when managing IT
• 6 activities which are combined/configured in many different ways
• 34 management practices (15 are examined)